Plexeon's Managed IT Solutions for Agencies include comprehensive management plans for all elements of a customer's IT infrastructure. Plexeon's solutions include the management of servers, networks, desktops, security infrastructure, reporting, monitoring, and much more.
Plexeon® offers a complete plan for securing and supporting your agency’s infrastructure via remote monitoring and backup combined with remote, telephone and on-site support.
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| Unlimited Online and Telephone Support |
| Help online at support.plexeon.com or from a real person via our toll free line (877) 399-3348. |
| Unlimited Remote Control Support |
| Remote Control Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, this enables our service technicians to take control of your infrastructure (if possible with the existing equipment) to provide you with fast, easy and secure support service. |
| On-Site Support |
| On-site support is provided after remote and telephone support services were unsuccessful. If a problem cannot be resolved remotely, a service technician will be dispatched to your location in accordance with the urgency of the problem. |
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| ISP Management |
| Your Internet connection and associated contracts can be difficult to manage without the proper technical knowledge. Plexeon® will work with and manage your Internet Service Provider (ISP) to ensure that your Internet service is working properly. We will obtain all the information necessary to manage and support your Internet provider as well as monitor your key systems to make sure that they are on-line. If there is an outage, you can count on us to work with your ISP to get you back on-line as soon as possible. |
| Router Management |
| Plexeon will work with your ISP to manage your Internet Router used to keep your Internet connectivity up and running. |
| Firewall Management |
| Plexeon® will document and maintain your firewall according to your specifications and industry standards. We will strive to keep the highest level of security while maintaining user productivity. Please note that in order to ensure the security of your network, this service may require that you purchase a firewall if your existing unit is unable to effectively counter the threats currently on the Internet. |
| VPN Management |
| Many organizations today have people working from other locations including their homes and on the road. This can be accomplished using a Virtual Private Network or VPN. Plexeon® designs and supports your VPN access and documents the programs, processes and procedures required to keep it running. In addition, we will help your remote users (that are using laptops managed via the Desktop Management Service) when the VPN connection does not work. |
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| Proactive Support |
Automated Maintenance Processes |
| Automated Server Updates |
| Microsoft Security Patch Management |
| Service Monitoring |
| Event Log Monitoring |
| Service Availability |
| Drive Space Monitoring |
| Server Software Application Administration |
| Server and Data Security |
| Anti-Virus Monitoring, Management, & Update |
| AntiVirus and Anti-Spyware Software |
| User Account and Global Policy Security Administration |
| Setup, Planing and Purchasing |
| Inventory of Server Hardware |
| Server Software Installation |
| Networks Partner Access |
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| Microsoft Exchange® Server Hosting Plan |
Through plexeon’s Exchange server, the smallest companies can benefit from powerful Business Email and collaboration for a low monthly fee. Users can view email, calendars, task lists, contacts and more through Microsoft Outlook, Macmail, and Enourage on a desktop or notebook PC, Web mail or a handheld wireless device. Our 99.9% uptime guarantee makes outsourcing Microsoft Exchange from Plexeon a great choice for agencies that want big business IT. |
| BlackBerry® Enterprise Server Hosting Plan |
Plexeon offers our clients the option of synchronized BlackBerry® email – a simple, hosted service, with low monthly fees. BlackBerry hosting means that the entire BlackBerry Exchange service is managed for you. It includes the BlackBerry email server, all set-up and ongoing management. With hosted BlackBerry, you just pay a low per-user monthly fee and everything else is taken care of. |
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| Your Investments |
By using the Internet and a private network, we can deliver many Plexeon services outside the perimiter of our primary data center. These services leverage not only the investments we've made in software, hardware, and processes, but also the investments you've made in your own infrastructure. Linked together by a network connection, our combined assets can create powerful synergies and allow for the deployment of advanced service capabilities at a fraction of the cost. |
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Your business benefits from Remote Backup Management Solutions when we backup your critical data every day to our mirrored and secure offsite data centers. |
